Friday, November 30, 2012
Around 4:45pm on Wednesday we lost a point-to-point radio link serving a branch of the Ripton network serving about 10 customers. Repair eventually required building two entirely new microwave radios and curing some unexpected routing complications, taking much longer than we forecast. Full connectivity was restored to those customers at around 5:45pm on Thursday. This was an extraordinarily long time for an outage and we apologize to those customers and thank them for their patience.
Monday, November 19, 2012
The emergency service we began at 1:00am this morning ran considerably longer than anticipated--it was 6:45 am by the time we restored Internet connectivity. Our repairs were successful, but we sincerely regret any inconvenience the long repair window may have caused any subscribers.