TELJET OUTAGE

We suffered an extended outage from our principal upstream provider, TelJet Longhaul, from approximately 10am through 2:25pm today. Although we have contracted significant additional bandwidth from another fiber provider, Level3, we are still in process of implementing BGP and load balancing in our Network Operations Center, and were unable to switch the majority of customers over before TelJet restored service. This incident is precisely why we have gone to multiple providers and we will accelerate the completion of our network reconfiguration so that this cannot happen again.

Incidentally, TelJet was quite recently acquired by Tech Valley Communications and we suspect that this outage is related to the integration of those systems. We are--unhappily--still waiting for a response from their support team.

VoIP Problem

Our handful of VoIP (Voice Service) customers are experiencing problems with incoming calls. Callers to those numbers are receiving busy signals, even when customers are on hook (not using the phone). We expect resolution shortly from our voice hosting partner, and will post as soon as we have an update.

Link Restored

It took longer than expected, but repairs to the link damaged last evening were finally completed at 4:30 this afternoon, restoring service to the five affected customers in the village area of Ripton.

Lightning Strike

Last evening's violent lightning storms took out one radio link in the Ripton network.  At 5:10pm the Peddlars Bridge to Old Town Road Link went down. We are replacing damaged radios and expect to have the link up this (Saturday) morning, restoring service to the five customers affected.

Hidden Problem Corrected, Upgrade Report

We had been noticing a perceptible slowdown in network performance and some stream buffering over the last few weeks. Nothing was showing up in any of our monitoring, however, except a generally diminished volume of traffic which we were inclined to attribute to glorious Spring weather. Wrong!---online use never slows down. Yesterday we discovered a subtle routing problem and corrected it, and speeds and volumes have recovered. We are continuing to raise the performance bar, and have now rolled out equipment to essentially triple last year's subscription speeds to a substantial portion of the network, and are on track to reach 100% well before the end of the year.

Email Server Restored

The email server is back up. Thanks for your patience.

Email Server Down

The email server for nbnworks.net and ripton-coop.net accounts has been down for the last 90 minutes. Engineers are working to restore function, and we will update here as soon as we have more information. Thanks for your patience.