Glitch in Rebuilt Link

We experienced a 40 minute outage in the Hanson to Heppell link that we rebuilt both ends of last week. This appears to be the result of a software glitch and we are working on a patch. We apologize for the disruption of service to the Ripton customers downstream of that link.

Branch Outage Repaired

Around 4:45pm on Wednesday we lost a point-to-point radio link serving a branch of the Ripton network serving about 10 customers. Repair eventually required building two entirely new microwave radios and curing some unexpected routing complications, taking much longer than we forecast. Full connectivity was restored to those customers at around 5:45pm on Thursday. This was an extraordinarily long time for an outage and we apologize to those customers and thank them for their patience.

EMERGENCY SERVER REPAIR COMPLETE

The emergency service we began at 1:00am this morning ran considerably longer than anticipated--it was 6:45 am by the time we restored Internet connectivity. Our repairs were successful, but we sincerely regret any inconvenience the long repair window may have caused any subscribers.

Email Migration Complete

The migration of @nbnworks.net and @ripton-coop.net email accounts is now complete. All users appear to be connecting with the new servers for these domains. In addition, there is a new full-featured Webmail portal, which users can find at:

https://mail.nbnworks.net

or

https://ripton-coop.net

Thanks to all for a relatively smooth transition!

Outage Report

We experienced a total network outage today from approximately 3:30 pm until 4:05pm. This was caused by an upstream feed issue. We will have finalized upstream fiber diversity for the network within the next several weeks, making a recurrence of this event impossible.
Thank you for your patience.

Lightning Unstruck

The problem at the Pearl Lee AP has been resolved.

Lightning Strike

As a result of last night's severe lightning storms, we have one  AP down on Pearl Lee Road in Ripton, along with three associated subscribers. We are in the process of diagnosis and repair now.