"At this time field services are hands off and we believe that the fiber outage in Burlington VT should be resolved as of 8:35am 11/2. REASON FOR OUTAGE Riverbed scouring due to flooding from heavy rains ripped out the 144 from its conduit, along with a couple of other 144 count fibers"
Apparently extensive fiber splicing through the night was required to complete the repair. As this is the second occurence of this type of outage in a single year, we will be strongly advocating for FirstLight to configure a failover to a feed from the south, through Rutland, which appears to be achievable with existing fiber routes.
Thanks to our valued customers for your patience and understanding.