Hidden Problem Corrected, Upgrade Report

We had been noticing a perceptible slowdown in network performance and some stream buffering over the last few weeks. Nothing was showing up in any of our monitoring, however, except a generally diminished volume of traffic which we were inclined to attribute to glorious Spring weather. Wrong!---online use never slows down. Yesterday we discovered a subtle routing problem and corrected it, and speeds and volumes have recovered. We are continuing to raise the performance bar, and have now rolled out equipment to essentially triple last year's subscription speeds to a substantial portion of the network, and are on track to reach 100% well before the end of the year.

Email Server Restored

The email server is back up. Thanks for your patience.

Email Server Down

The email server for nbnworks.net and ripton-coop.net accounts has been down for the last 90 minutes. Engineers are working to restore function, and we will update here as soon as we have more information. Thanks for your patience.

NAS glitch

Around 8:10 last evening, a problem emerged with our Network authentication concentrator in West Cornwall. We were able to diagnose and correct this by 8:40 or so, but customers may have experienced an interruption of service between those times. We are taking steps to prevent a recurrence, and we thank you for your patience and understanding.

Core Rebuilding

We had an overnight scheduled maintenance early Monday morning, announced for 1am through 5am,  for major Network Operations Center changes, including wholesale replacement of our principal firewall and reconfiguration of our Radius server. Unfortunately, several problems--most resulting from what appears to be a bug in the new firewall software--prevented us from having full function of the Radius server until shortly after 5pm Monday. Although this did not not affect access for most customers, some customers would not have been able to log back in to the network from the logged off state during this time. We apologize for the disruption.

Outage and Repair

At very close to Midnight last evening we experienced a near complete network blackout owing to ice damage to cabling outside our Network Operations Center in Middlebury. Repairs were finally complete at approximately 6:10am.
Thank you for your patience and a belated Happy New Year!

Glitch in Rebuilt Link

We experienced a 40 minute outage in the Hanson to Heppell link that we rebuilt both ends of last week. This appears to be the result of a software glitch and we are working on a patch. We apologize for the disruption of service to the Ripton customers downstream of that link.