Radio Problem

In the last half hour we discovered and mitigated a problem in a single radio link--the connection from Hanson to Flinner on Old Town Road. This appears to have caused intermittent connection problems for customers in the immediate Ripton village area and on Old Town Road beginning at around 11:30. The radio was not properly autonegotiating connection speed with our switch at Gigabit speed and we were able to manually set the ethernet speed to 100FDX temporarily, restoring a stable connection. This probably indicates a cabling or ethernet port problem on the radio. We are planning on being on the Hanson tower later in the week and will be investigating further.

 

Yesterday's Email Issues Resolved

Cluster B - Email Login

Resolved - Email services continue to run smoothly and services are fully restored.

Incident Start Time: 06-24-2020 15:45:00 EST
Incident End Time:06-24-2020 19:43:00 EST

Total Duration: 4 hours

We apologize for the email service interuption for nbnworks.net and ripton-coop.net email users and thank you for patience and understanding.

Email Server Issue

The eMail server handling both nbnworks.net and ripton-coop.net email accounts is currently not authorizing account holders. Techs are working to correct the issue.

eMail Server Problem Resolved

Our eMail server partners have finally effected a fix to the server authentication problems. Webmail, POP/SMTP, and IMAP should all be functioning for nbnworks.net and ripton-coop.net email accounts.

eMail Authentication

We are experiencing authentication problems for eMail. The problem is being addressed and we expect a resolution shortly. In the meantime, users of nbnworks.net and ripton-coop.net email accounts my be experiencing problems receiving email messages.

Fiber Repaired

As of approximately 5:45am this morning, Internet connectivity to our network was restored. Approximately three hours later, FirstLight Fiber messaged:

"At this time field services are hands off and we believe that the fiber outage in Burlington VT should be resolved as of 8:35am 11/2. REASON FOR OUTAGE Riverbed scouring due to flooding from heavy rains ripped out the 144 from its conduit, along with a couple of other 144 count fibers"

Apparently extensive fiber splicing through the night was required to complete the repair. As this is the second occurence of this type of outage in a single year, we will be strongly advocating for FirstLight to configure a failover to a feed from the south, through Rutland, which appears to be achievable with existing fiber routes.

Thanks to our valued customers for your patience and understanding.

MAJOR FIBER OUTAGE

The complete fiber feed into the network has been down since approximately 8:30 this morning. The situation is confusing and FirstLight as well as several other networks are experiencing multiple outages across New England due to the extremely high winds and heavy rain. The proximate cause of our outage appears to be due to flooded conduit in the Burlington area which has taken out multiple networks south of Burlington. We still have no estimated time of restoral from FirstLight. We will update the Status Line at (802)382-8700 as soon as we have more information and this site soon thereafter. Thanks to all for your patience and understanding.