Saturday, December 8, 2012

Glitch in Rebuilt Link

We experienced a 40 minute outage in the Hanson to Heppell link that we rebuilt both ends of last week. This appears to be the result of a software glitch and we are working on a patch. We apologize for the disruption of service to the Ripton customers downstream of that link.

Friday, November 30, 2012

Branch Outage Repaired

Around 4:45pm on Wednesday we lost a point-to-point radio link serving a branch of the Ripton network serving about 10 customers. Repair eventually required building two entirely new microwave radios and curing some unexpected routing complications, taking much longer than we forecast. Full connectivity was restored to those customers at around 5:45pm on Thursday. This was an extraordinarily long time for an outage and we apologize to those customers and thank them for their patience.

Monday, November 19, 2012


The emergency service we began at 1:00am this morning ran considerably longer than anticipated--it was 6:45 am by the time we restored Internet connectivity. Our repairs were successful, but we sincerely regret any inconvenience the long repair window may have caused any subscribers.

Wednesday, October 31, 2012

Email Migration Complete

The migration of and email accounts is now complete. All users appear to be connecting with the new servers for these domains. In addition, there is a new full-featured Webmail portal, which users can find at:


Thanks to all for a relatively smooth transition!

Monday, August 27, 2012

Outage Report

We experienced a total network outage today from approximately 3:30 pm until 4:05pm. This was caused by an upstream feed issue. We will have finalized upstream fiber diversity for the network within the next several weeks, making a recurrence of this event impossible.
Thank you for your patience.

Monday, August 6, 2012

Lightning Unstruck

The problem at the Pearl Lee AP has been resolved.

Lightning Strike

As a result of last night's severe lightning storms, we have one  AP down on Pearl Lee Road in Ripton, along with three associated subscribers. We are in the process of diagnosis and repair now.

Sunday, July 1, 2012

Switch Glitch

At a few minutes after 9pm last evening, we experienced the failure of a small switch in W. Cornwall. This would have caused a lack of connectivity for Valley customers. We were able to replace the unit by about 9:40pm--Ripton customers might have experienced a brief interruption at that time.

Saturday, June 9, 2012


The severe lightning storms that moved through Ripton Friday evening appear to have taken out equipment at the Brooks location just below Snow Bowl eliminating service to customers in the Bread Loaf and Reichert Lane area. We will be assessing the damage at first light.

Monday, June 4, 2012

Email issues resolved

The email problems that email users experienced over the weekend have been resolved. We apologize for the inconvenience.

Saturday, June 2, 2012

Email Problems

We are experiencing some both receiving and sending email on and email addresses. We are in contact with our email hosting partners at GMAVT and hope to have the issue resolved soon.

Tuesday, April 3, 2012

Scheduled Maintenance

After midnight tonight, we will be replacing the backup power unit at the West Cornwall location. This will result in a brief service outage to all subscribers. Work will begin at 12:30am and is expected to last no longer than 15 minutes.

If you find yourself unable to access the Internet any time after 1:00am Wednesday morning, please reboot your radio, router and computer in order and try again. If you continue to have a problem, call 382-8700 and let us know, and we will call you back to assist as soon as possible.

Thanks for your understanding and patience.

Tuesday, March 6, 2012

Han-Bied Link Glitch

We experienced a brief outage on a leg of the Ripton network this morning. Once again this was a failure in the Han-Bied wireless link. It now appears that this recurring problem is related to grid power issues at the Bied end. We are configuring a significantly more robust battery and inverter backup for that location immediately and will have it in place by the end of the day tomorrow. Thank you for your patience.

Tuesday, February 14, 2012

TelJet Upgrade II

The interruption was quite brief, and the upgrade appears to be successful. Thank you for your patience.

TelJet Upgrade

TelJet is currently upgrading core DWDM software, and it appears we are experiencing some Internet connectivity issues. These are expected to be brief. Stand by for updates.