LINK DOWN

We lost the radio link from Hanson to the Old Town Road barn late this morning and have been unable to restore it from the ground. We do not have a tower climber available until Monday, unfortunately, so it will be mid-day Monday before it's restored.  This means that Ripton customers on Old Town Road and in the immediate Village area will be without service until then.   We apologize for the anticipated long outage and will post here when and if the situation changes.  Customers should remember that they can always check the NETWORK STATUS LINE at (802) 382-8700 for the most immediate updates. 

Same Radio, Fixed

 We were able to find a wiring fault causing the problems with the Hanson to Flinner link and repair it, restoring full service to the village and Old Town Road locations at about 4:30pm this afternoon.

Thanks to all for your patience.

Same Radio, Cont'd

 We continue to have (escalating) problems with the same radio. We are going onsite to see if we can effect a solution from the ground.

Another Blip

 Same radio just flapped and reassociated at half duplex. We got into it and locked it at 100FDX. We'll see how this goes.

Radio Problem

In the last half hour we discovered and mitigated a problem in a single radio link--the connection from Hanson to Flinner on Old Town Road. This appears to have caused intermittent connection problems for customers in the immediate Ripton village area and on Old Town Road beginning at around 11:30. The radio was not properly autonegotiating connection speed with our switch at Gigabit speed and we were able to manually set the ethernet speed to 100FDX temporarily, restoring a stable connection. This probably indicates a cabling or ethernet port problem on the radio. We are planning on being on the Hanson tower later in the week and will be investigating further.

 

Yesterday's Email Issues Resolved

Cluster B - Email Login

Resolved - Email services continue to run smoothly and services are fully restored.

Incident Start Time: 06-24-2020 15:45:00 EST
Incident End Time:06-24-2020 19:43:00 EST

Total Duration: 4 hours

We apologize for the email service interuption for nbnworks.net and ripton-coop.net email users and thank you for patience and understanding.

Email Server Issue

The eMail server handling both nbnworks.net and ripton-coop.net email accounts is currently not authorizing account holders. Techs are working to correct the issue.