Yesterday, under duress, we completed a major transition. As of a few minutes before Noon, September 1st, we are backhauling service to Ripton through our own fiberoptic drop on Old Town Road. This eliminates the W. Cornwall wireless site which has been so problematic recently, causing the weekend outage of late July as well as a pair of much briefer interruptions.
Unfortunately, yesterday once again the W. Cornwall site owners
failed to meet their contractual commitments; some of our equipment there was powered down a few minutes before
midnight Monday night, even though there was an obligation to power it for another week. We had planned to announce a maintenance window in
the early morning hours of either Wednesday or Thursday to complete the
transfer during a time when an outage would have the least impact on our
customers. As a result of the situation in W. Cornwall, we were forced to effect
the transition on the fly Tuesday morning, and did not complete it until a few
minutes before Noon. All of our Ripton customers would have been unable to connect until then.
Please accept our sincere apologies for the difficulties
of this transition, and thank you all for your loyalty. Please know that these difficulties are
behind us; the new fiber feed will be not only much more reliable, but is
already bringing significantly more bandwidth up the mountain. It is also easily
scalable, unlike the former path, so we can continue to increase bandwidth as
the need arises. Additionally, we now begin work on implementing another high
capacity wireless link into Ripton, so that we can provide a unique level of
redundancy there.
We will continue to fight to provide your best Internet
option. Once again, thanks to all of our Ripton customers for your patience and your patronage.
No comments:
Post a Comment