At approximately 6:00pm last evening our upstream
provider, FirstLight, suffered a discontinuity in an underground location in
South Burlington. As a consequence we immediately lost our Internet connectivity.
We were in touch with the FirstLight Network Operations Center immediately. They
had technical personnel locating and working to repair immediately. The fault
was between an underground vault and a utility pole drop in deeply frozen
ground. As a consequence, the ground and conduit had to be thawed with steam in
order to guard against further damage, and the process was slow. It was 8:20am
this morning by the time the fiber repair was complete.
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