Wednesday, March 6, 2019

Event Summary

At approximately 6:00pm last evening our upstream provider, FirstLight, suffered a discontinuity in an underground location in South Burlington. As a consequence we immediately lost our Internet connectivity. We were in touch with the FirstLight Network Operations Center immediately. They had technical personnel locating and working to repair immediately. The fault was between an underground vault and a utility pole drop in deeply frozen ground. As a consequence, the ground and conduit had to be thawed with steam in order to guard against further damage, and the process was slow. It was 8:20am this morning by the time the fiber repair was complete.

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