NAS glitch

Around 8:10 last evening, a problem emerged with our Network authentication concentrator in West Cornwall. We were able to diagnose and correct this by 8:40 or so, but customers may have experienced an interruption of service between those times. We are taking steps to prevent a recurrence, and we thank you for your patience and understanding.

Core Rebuilding

We had an overnight scheduled maintenance early Monday morning, announced for 1am through 5am,  for major Network Operations Center changes, including wholesale replacement of our principal firewall and reconfiguration of our Radius server. Unfortunately, several problems--most resulting from what appears to be a bug in the new firewall software--prevented us from having full function of the Radius server until shortly after 5pm Monday. Although this did not not affect access for most customers, some customers would not have been able to log back in to the network from the logged off state during this time. We apologize for the disruption.

Outage and Repair

At very close to Midnight last evening we experienced a near complete network blackout owing to ice damage to cabling outside our Network Operations Center in Middlebury. Repairs were finally complete at approximately 6:10am.
Thank you for your patience and a belated Happy New Year!

Glitch in Rebuilt Link

We experienced a 40 minute outage in the Hanson to Heppell link that we rebuilt both ends of last week. This appears to be the result of a software glitch and we are working on a patch. We apologize for the disruption of service to the Ripton customers downstream of that link.

Branch Outage Repaired

Around 4:45pm on Wednesday we lost a point-to-point radio link serving a branch of the Ripton network serving about 10 customers. Repair eventually required building two entirely new microwave radios and curing some unexpected routing complications, taking much longer than we forecast. Full connectivity was restored to those customers at around 5:45pm on Thursday. This was an extraordinarily long time for an outage and we apologize to those customers and thank them for their patience.

EMERGENCY SERVER REPAIR COMPLETE

The emergency service we began at 1:00am this morning ran considerably longer than anticipated--it was 6:45 am by the time we restored Internet connectivity. Our repairs were successful, but we sincerely regret any inconvenience the long repair window may have caused any subscribers.

Email Migration Complete

The migration of @nbnworks.net and @ripton-coop.net email accounts is now complete. All users appear to be connecting with the new servers for these domains. In addition, there is a new full-featured Webmail portal, which users can find at:

https://mail.nbnworks.net

or

https://ripton-coop.net

Thanks to all for a relatively smooth transition!